发信人: oceann (dany), 信区: English
标 题: It is often the case that “IMPOSSIBLE“ ===“I’
发信站: 哈工大紫丁香 (Sat Aug 9 15:17:06 2003)
This is a real story that happened between the customer of General Motors and
its Customer-Care Executive.
A complaint was received by the Pontiac Division of General Motors: “This
is the second time I have written to you, and I don’t blame you for not answ
ering me, because I sounded crazy, but it is a fact that we have a tradition i
n our family of Ice-Cream for dessert after dinner each night.
But the kind of ice cream varies so, every night, after we’ve eaten, the
whole family votes on which kind of ice cream we should have and I drive down
to the store to get it. It’s also a fact that I recently purchased a new Pont
iac and since then my trips to the store have created a problem.
You see, every time I buy a vanilla ice-cream, when I start back from the
store my car won’t start. If I get any other kind of ice cream, the car start
s just fine. I want you to know I’m serious about this question, no matter ho
w silly it sounds: “What is there about a Pontiac that makes it not start whe
n I get vanilla ice cream, and easy to start whenever I get any other kind?“
The Pontiac President was understandably skeptical about the letter, but s
ent an Engineer to check it out anyway. The latter was surprised to be greeted
by a successful, obviously well educated man in a fine
neighborhood. He had arranged to meet the man just after dinnertime, so th
e two hopped into the car and drove to the icecream store. It was vanilla ice
cream that night and, sure enough, after they came back to the car, it wouldn’
t start.
The Engineer returned for three more nights. The first night, they got
chocolate. The car started. The second night, he got strawberry. The car s
tarted. The third night he ordered vanilla. The car failed to start.
Now the Engineer, being a logical man, refused to believe that this man’s
car was allergic to vanilla ice cream. He arranged, therefore, to continue hi
s visits for as long as it took to solve the problem. And toward this end he b
egan to take notes: he jotted down all sorts of data: time of day, type of gas
uses, time to drive back and forth etc. In a short time, he had a clue: the m
an took less time to buy vanilla than any other flavor. Why? The answer was in
the layout of
the store. Vanilla, being the most popular flavor, was in a separate case
at the front of the store for quick pickup.
All the other flavors were kept in the back of the store at a different co
unter where it took considerably longer to check out the flavor.
Now, the question for the Engineer was why the car wouldn’t start when it
took less time. Once time became problem - not the vanilla ice cream Eureka!!
!!
The engineer quickly came up with the answer: “vapour lock“. It was
happening every night; but the extra time taken to get the other flavors
allowed the engine to cool down sufficiently to start. When the man got va
nilla, the engine was still too hot for the vapour lock to dissipate.
Remember:
Even crazy looking problems are sometimes real and all problems seem to be
simple only when we find the solution with a cool thinking.
Don’t just say its “IMPOSSIBLE“ without putting a sincere effort...
Observe the word “IMPOSSIBLE“ carefully... Looking closer you will see,
“I’M POSSIBLE“...
What really matter is your attitude and your perception
--
好想振作一点点，真的好想
<img src=http://album3.chinaren.com/album/13/93/17409313/555736.gif border=0>
※ 来源:．哈工大紫丁香 bbs.hit.edu.cn [FROM: 210.46.71.10]